Featora Direct: your contract is with MyTasks Pty Ltd (trading as Featora) for the goods it supplies. Agent path: Featora operates a directory where independent Product Customization Agents advertise their services under a paid subscription. The Agent you choose is responsible for the agreed service; you contract with and pay that Agent directly. Featora is not a party to that contract and does not process, hold or forward any part of that payment.